Help and FAQ

Velorafy is one workspace for many AI models. You pick a model from the menu at the top of the chat, type your message and get the answer. Your conversations are saved in the left-hand panel.

On the sign-in page choose Continue with Google, or register with your email address and a password. Some disposable email domains are not accepted.

Click the model name at the top of the chat. Open Velorafy Global to see the list, or type part of a name in the search box.

The Free plan gives you a small one-time allowance (about 20,000 tokens) with one model: Gemma 3 4B. Web search and MCP connections are not included. To use all other models, buy a credit pack.

Packs are one-time payments of $10, $30 or $100. Each pack adds credit to your account and unlocks all available models. There is no subscription and nothing renews automatically. Credit is valid for 12 months from the date of purchase. See the pricing page.

Credit is used each time you send a message, and the cost depends on the model and on the length of your message and the reply. Lighter models cost much less than premium models, so the token numbers on the pricing page are estimates only.

Open the account menu (your initials at the bottom left) and choose Plan & Credits, or go straight to the pricing page. Enter the same email you registered with, so the credit goes to your account.

Credit normally appears within seconds. Refresh the page and sign out and in again. Check that you used your Velorafy account email at checkout. If it is still missing after 30 minutes, email info@velorafy.com with the email you paid with and the date.

Requests stop until you buy another pack. Your conversations and files stay available.

On the Free plan only Gemma 3 4B is available, so other models are refused. If you have credit and a model still fails, try another model or send the message again. Providers sometimes have short outages. Tell us at info@velorafy.com if it keeps happening.

Available on accounts that have bought a credit pack. In a new chat, open the + menu and switch on Web Search before you send your message. Your search query is sent to our search provider.

MCP connections let the assistant use external tools. They are available on accounts that have bought a credit pack. Only connect servers you trust, because they act on your behalf.

In Chrome or Edge, use the install icon in the address bar. On a phone, open the browser menu and choose Add to Home screen.

Yes, if none of the credit in the pack has been used. Within 14 days of buying a pack you can cancel and we refund the full price, as long as you have not used any of its credit. Once you start using the credit, that pack cannot be refunded. Read the Refund and Cancellation Policy, then email info@velorafy.com from your account email.

Payments are handled by Stripe. We never see or store your card details.

We do not use your conversations to train models. Your messages are sent to the model provider you choose, through our routing partner, and those providers apply their own data policies. Please do not enter passwords or other sensitive information. Details are in our Privacy Policy.

Email info@velorafy.com from your account email and ask us to delete it. We usually do this within one month. We keep payment records for the legal period.