Terms of Service

Last updated: 5 November 2026

These terms (the "Terms") are the contract between you and Velorafy Ltd ("Velorafy", "we", "us") for your use of Velorafy at velorafy.com (the "Service"). Please read them together with our Privacy Policy, Refund and Cancellation Policy and Cookie Policy.

1. Who we are

Velorafy Ltd is a company registered in England and Wales, company number 16609761. Registered office: 128 City Road, Islington, London, EC1V 2NX, United Kingdom. Email: info@velorafy.com.

2. What the Service is

Velorafy is a workspace that gives you access to AI models made by third parties through one interface. It uses third-party services to route your requests. We do not create the AI models. The models available, and how they behave, can change as providers add, change or withdraw them.

3. Your account

• You must be at least 18 and able to enter into a contract.
• Give us an accurate email address and keep your password secure. You are responsible for activity on your account. Tell us promptly if you think it has been compromised.
• One person per account. You may not share or resell access.
• If you sign in with Google, Google's own terms apply to that sign-in.

4. Plans and credit

• Free plan. A small one-time allowance (about 20,000 tokens) limited to the Gemma 3 4B model. We may change or end the Free plan at any time.
• Credit packs. Paid access is sold as one-time credit packs (currently $10, $30 and $100). Each pack adds credit to your account balance. Packs are not subscriptions and never renew automatically.
• How credit is used. Credit is used each time you use a model. The cost depends on the model and on the length of your prompt and the reply. Token figures on our pricing page are estimates only: lighter models make your credit last longer and premium models use it faster.
• Credit. Credit has no cash value, cannot be transferred, and is not exchangeable for money except as set out in our Refund Policy. Each credit pack is valid for 12 months from the date of purchase. Credit not used by the end of that period expires and is not refundable, except as set out in sections 14 and 15.
• When credit runs out. Requests pause until you buy another pack. We never charge more than the price of the pack you buy.
• Changes to models. If we remove a model, your credit remains and can be used with other available models.
• Prices are shown in US dollars. Any applicable taxes are shown at checkout.

5. Payment

Payments are processed by Stripe. We do not receive or store your card details. Credit is normally added within seconds of a successful payment. If it does not appear within 30 minutes, contact us at info@velorafy.com.

6. Cancelling and refunds

Our Refund and Cancellation Policy explains your 14-day right to cancel and when a refund is available. It forms part of these Terms.

7. Acceptable use

You must not use the Service to:

• break the law, or help others to do so;
• create or share sexual content involving minors, or content that threatens, harasses or incites violence or hatred;
• create malware, run fraud or phishing, or attack or probe our systems or anyone else's;
• infringe other people's intellectual property or privacy rights, or submit other people's personal data without a lawful basis;
• avoid limits or abuse the Free plan (for example with multiple accounts), or resell or share access;
• make automated decisions that have legal or similarly significant effects on people without human review;
• break the usage policies of the model providers whose models you use.

If you break these rules we may remove content, suspend or close your account. Where it is practical and safe to do so, we will warn you first.

8. AI output

AI output can be inaccurate, incomplete, out of date or offensive, and the same prompt may give different answers. It is not professional (medical, legal, financial or other) advice. You are responsible for checking output before relying on it. Web search results and other connected tools may include third-party content that we do not control. If you connect tools or MCP servers, you are responsible for what they do on your behalf.

9. Your content and intellectual property

You keep your rights in the prompts and files you submit. You give us a limited licence to store, process and send them to the AI model and search providers you choose, only so that we can provide the Service. As between you and us, and as far as the law and the model providers' terms allow, you may use the output for any lawful purpose. We cannot promise that output is unique or free of third-party rights. The Velorafy name, logo and site design belong to us. The Service includes open-source software under its own licences.

10. Third-party services

Requests are processed by third-party model providers, routing and search services. They have their own terms and data policies. See our Privacy Policy.

11. Availability and changes

We provide the Service with reasonable skill and care but cannot promise it will be uninterrupted or error-free. We may carry out maintenance and change features. If we make a change that materially disadvantages you, we will tell you in advance where we reasonably can.

12. Your legal rights as a consumer

If you are a consumer, the Consumer Rights Act 2015 says that digital content and services must be as described, of satisfactory quality and fit for purpose, and that services must be provided with reasonable care and skill. If they are not, you may be entitled to repair, a price reduction or a refund. Nothing in these Terms limits those or any other rights you cannot lose by law.

13. Our responsibility to you

1. We do not limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot be limited by law.
2. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss that was not foreseeable, and we do not accept liability for business losses because you are not buying for business use.
3. If you use the Service for business purposes, we are not liable for indirect or consequential loss or for loss of profit, revenue, data or goodwill, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
4. We are not responsible for delay or failure caused by events outside our reasonable control, including outages at third-party providers.

14. Suspension and ending

You can stop using the Service at any time and ask us to delete your account (see our Privacy Policy). We may suspend or end your account if you materially break these Terms, if the law requires, or to protect the Service. If we end your account for any reason other than your serious breach, or if we stop providing the Service altogether, we will refund your unused credit.

15. Changes to these Terms

We may update these Terms, for example to reflect changes in law or the Service. For changes that disadvantage you we will give at least 14 days' notice by email or in the Service. If you do not agree, you can stop using the Service and ask for a refund of your unused credit.

16. Complaints

If something goes wrong, email info@velorafy.com and we will acknowledge your complaint within 5 working days and try to resolve it quickly. Complaints about personal data are handled as described in our Privacy Policy. Consumers can also get free advice from Citizens Advice.

17. Governing law

These Terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you live elsewhere, you keep the mandatory consumer protections of your country of residence.

18. General

These Terms are the whole agreement between you and us about the Service. If a part is found unenforceable, the rest still applies. If we do not enforce a right straight away, we can still do so later. You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor, provided your rights are not reduced. No one other than you and us has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.